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Project/Programme
Management, Custom Software Development & IT Service Management Consulting
- 16
years of technical and business
experience in the Information Technology Departments of Banking /
Insurance, Healthcare and Software Houses.
- Computer
Engineering Degree and professional certifications from Lotus,
Microsoft and Novell.
- Attained
IBM/Lotus Premium Business Partner Status in March 1998 and Prince2 in
July 2004.
- Managed
teams of 5 to 15
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6+ years Management
experience including:
- (2006)
Program Manager at ÒÓTransUnionÓ –
Chicago, providing governance and consulting expertise for a complex,
large, IT organization. Re-defining Process Model & Risk
Management Discipline. Leading the process maturity improvement
initiatives for IT Service Management group, based on ITIL/MOF.
Defining Kpi metrics, negotiating SLAÕs and aligning with underpinning
contracts. Operations Management Reviews.
- (2005)
Program Manager at ÔMiami Dade
CountyÕ, supervising 4 project managers and responsible for portfolio
of 5 ITIL projects and $2m budget as part of a service desk
implementation
- (1999)
Technical Project Manager at
ÔPriceWaterhouseCoopersÕ-Tampa/Miami, managing a team of 5, in an
80,000 user migration of an E-Biz application to Web browser platform.
- (2000)
Team Manager in Core Tools group
at ÔJP MorganÕ, Wall Street, during JP Morgan & Chase merger.
Subject matter expert to PMO on Web tools and Lotus Notes and Project
Management software..
- (1996)
IT Manager at ÔSaint Gobain-Glass
(UK)Õ, with 3 staff, $0.4m budget
- (1995)
Corporate Communication Manager
of ÔSwiss AirÕ Partner Company and winner of the prestigious Mercury
Award. Vendor management involving $0.1m budget
10 years Technical
Administration & Software
Engineering
- Provided
3rd level Production Support
for 12,000 Lotus Notes users at Union Bank of Switzerland (at Group
Management office- Zurich). Part of banks desktop architecture and
integration team, with global Release Management, CMDB
creation/maintenance. Enterprise
based portals / document management.
- Knowledge
of the full product development lifecycle of IS Applications, IS Security &
Admin., Sarbanes Oxley Audits, and project management methodologies (Prince2) with Capabilities Maturity Model (CMM) for Software Quality management and ITIL
& PSPG for best practices in Infrastructure and software projects.
Developed both B2B and B2C model web sites. Appeared on CNN for one of these ventures.
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Prince 2
(UK Version of PMI)
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3 years
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Lotus
Script
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7 years
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Software
Project Management
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3.5 years
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Java
Script
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5.5 years
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Infrastructure
Project Management
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4 years
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DHTML
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5.5 year
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IT
Manager
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3 years
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XML /
XSLT
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6 months
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Lotus
Notes Programming
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10+ years
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Business
Analysis
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10+ years
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ITIL
& PSPG implementation
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6.5 years
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Cost
Accounting
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10+ years
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Present 2006
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Program Manager: ÒTrans UnionÓ, Chicago, USA
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Skills
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Leading process maturity improvement initiatives for ITSM group based
on ITIL/MOF. Consulting and Governance. Negotiating SLAÕs, OLAÕs within
5,000 persons enterprise dispersed on 3 continents.
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á Optimized
Incident, Problem Change Management, Configuration, Service Level, Capacity
and Availability Management based on the ITIL (v2.0) framework. Starting up
project for Configuration Management Database (CMDB) and general compliance
with MOF (Microsoft Operations Framework v3.0)
á Assist
in reporting from Service Desk application (CA UniCenter) and defining Kpi
metrics. Provided VP & C-Level presentations.
á Re-defining
Process Model & Risk Management Discipline. Defining PM methodology for
ITSM team and supervising staff training.
á Establish
benchmark guidelines for how ITSM team should function and what ideas
should guide decision-making. Attracting, developing, and retaining skilled
& talented ITSM Operations staff.
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July 2005
to Feb
2006
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Program Manager: Miami-Dade
County Public Schools, Miami, USA
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Skills
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Managing Portfolio of 5 ITIL projects, including a foundation project
with a $2m budget to supply a service desk for 365,000 students and 50,000
employees.
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á Implementing
Change Management and Release Management based on the ITIL framework. Starting
up project for Configuration Management Database (CMDB) and including MOF
(Microsoft Operations Framework)
á Implementing
a $1.85m Service Desk installation (iHEAT) and facilitating ITIL workshops
for the post ITIL foundation certified students and providing project
assurance for the board of directors.
á Managing
4 Project Managers across a portfolio of 5 projects using Earned Value
Analysis in MS Project and other business performance metrics. Primavera
has now been chosen by client as PM Scheduling tool for the organization.
Also I helped structure electronic questionnaires to be sent out to
business units to identify areas for improvements.
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Aug 2004
to Oct
2004
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Project Manager: West
London Education Service, London, UK
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Skills
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Prince 2
Project Management. (and hands on ICT internet expert) responsible for
creating a central directory tool for all Children's Education Services
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á Including
creation of project brief, PID, Change Requests & MS project plans.
Liaising with other project managers and content managers to facilitate a
customers experience through relevant material through this franchise to
other government (local, national) departments & voluntary agencies.
á Managing
the delivery, testing & acceptance of tools. Responsible for holding workshops with key stakeholder to define
strategy for global search tool, navigation tools and interactive
applications for each of the user communities.
á Ensuring
e-GIF v6.0 compliance (e-Government Interoperability framework) based on the TSC provided by the office of the
e-Envoy, as well as enforcing compliance with existing ITIL best practices.
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Sept 2003
to August
2004
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Project Manager: NEOS Interactive,
Soho- London, UK
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Skills
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PRINCE 2
Specialist & Project Management for an entertainment and on-line media
company. Creating an interactive company web site and content management
strategy.
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- I was involved in
started up this project.
- Created processes
for Configuration Management (Tracking
products and Documentation, including a new Filing Arrangement) and Quality
Management (Quality Requirements
and response), based on Prince2 Methodology.
- Implemented
Change Control techniques:
(Capture, Logging, Assessment and Decision).
- Proposed changes in managing Stage
boundaries (Planning the next
stage -Products, Activities, Resource usage- and formalizing exception
plans) and Closing a Project (Preparation for closing their Projects in an orderly way
– preparation of formal End-Project report after customer
sign-off. And identification of lessons learnt and follow-on
recommendations plus planning for post project review).
- Prepared and
performed review for Project Assurance.
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Feb 2000
to June 2003
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Senior Consultant: Allegiance
Group, New York / Tri State USA
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Skills
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Custom
Software Development, Project Management (Prince2), and Consulting. Working
at their client sites: JP Morgan, New York Stock Exchange (DTCC) on Wall Street,
Johnson & Johnson and Franklin
Templeton Investment Bank.
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Business Analysis of existing and future processes. Workflow
automation of new business processed. Front end to a $100m+ project.
á Gather
user requirements. Documented with detailed project plan in Visio and MS
Project the current process and the
desired future process. Identify difficult technical hurdles early on.
Suggest range of possible solutions to these. Initiated investigation of
new project ideaÕs, developed & delivered presentations to internal
customers. Preparation and pilot took 3 month.
á Provide
Pilot application, to enable users to visualize the basic structure of
their application and thus permitting additional changes and enhancements.
á Complex
nature of the workflow required a Workflow Engine. It was decided, by IT
management to build a Workflow Engine in-house rather than buy from 3rd party suppliers. This
to be generic enough to be re-used with other workflow problems of the
company. This in itself took 3 months to develop, as a Notes application
coded with Lotus Script functions.
Team Lead of Lotus Software for core Apps. Dev. Tools team, working on Chase Manhattan / JP Morgan
merger project.
- Predominantly Lotus
Script with r4.5 coding. Lotus Domino 4.5 / Websphere 3.0
- Team Manager for New York Development and support team.
Primarily responsible in PKS Application. A Project Management and
Customer Service tool, that put in code the PM Methodology
for the whole of JP Morgan.
- CMM2 compliant (Capabilities
Maturity Model). Used as part of Six
Sigma quality management
initiatives.
- Re-engineered
databases and improved business need, customer interface and
functionality.
Created a PSPG (Policies, Standards, Procedures, Guidelines) for Lotus Notes aspect of project with a
focus on programming best practices and documentation
standards.
Successful troubleshooting & support of Notes Client based/ web
based applications, performed requirement & feasibility analysis for
application upgrade to web/r5.
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June 1999
to Jan 2000
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Principle Consultant/ Technical Project Manager: PriceWaterhouseCoopers, Miami &
Tampa USA
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Skills
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Web enabling Knowledge Management application for World-wide
E-Business Management Consultants. Project involving graphics artist for
interactive front-end, Lotus Script programmers for back-end e-Commerce
agents.
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As Project Manager & lead technical consultant my responsibilities
were to:
á Design
the application architecture of a new web enabled application. Provide
skills transfer training to PwC. Manage a team of two independent
consultants and two PwC resources, report monthly to steering committee,
provide weekly status reports. Establish an application development
methodology for this project.
á Enhance
the Notes 4.5 application with shopping basket functionality, for internal
purchase of documents and Domain Search functionality (involving extensive
Lotus Script).
á Port
the whole application to a Domino 5.02 server for access from web clients.
This involved managing graphics artist (including Macromedia FLASH 4), for
interactive front-end, Lotus Script programmers for back-end e-Commerce agents.
Writing code in JavaScript for client side functionality. Enabling Java
applets for views, rich-text fields and making performance analysis of this
compared to HTML/JavaScript variants of the same.
á Provide
the right performance scale for the application. This was an international
project. The application was potentially used by 80,000 of PwC 160,000
employees. We had 50,000 active users and 20 full time document
administrators. I was working in Miami/Tampa for Management Consultancy
Services based in London, with Project teams in Dallas and New York.
Additionally interfaced the London Business School (extranet) to the
rest of PwC intranet. Provided Notes 4.55 and 5.02 interoperability
testing. Provided a demonstration of XML capabilities of this App. Project
budgeted at 1000 hrs, was completed in 770 hrs.
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Oct 1998
to June 1999
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Domino Developer, Intranet Consultant: Department
of Health, Whitehall, London, England
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Skills
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Lotus Domino Development on various
Extranet projects. Intranet Consultant for the Department. Lotus Domino
Server Performance enhancements.
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Aug 1998
to . Sept 1998
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Lotus Domino
Designer: Agora Professional Services,
Kingston-upon-Thames, England
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Skills
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Javascript,
LotusScript, Domino Development.
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This Lotus Premier Partner was
started by the Managing Director of Lotus Consulting -UK, and a Director
from Anderson Consulting. They focus
primarily on the Healthcare industry of the UK. Worked with them on the
Alpha release of Notes 5 on a project to automate the healthcare providers
in the UK. (The project scale was such that Notes 4 could not handle the
volume of data). Worked with Lotus as a pilot site demonstrating the
effectiveness of their then new Notes 5 in Industrial scale Apps.
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May 1998 to July
1998
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Consultant on PM Software : McGinley
Construction, Harrow, England
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Skills
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Consulting,
Network Management, Project Management, Application Development.
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- Developed a suite
of Project Management Applications in Lotus Notes, and enhanced existing ones.
- The company
management processes were fully automated from Contract tendering, to
Resource and Material management, to post delivery Tenant Liaisons.
- Created McGinley OS
where desktops would boot into a fully contained UI.
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Nov 1996 to May 1998
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Lotus Notes Consultant : Union Bank of
Switzerland, Zurich, Switzerland
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Skills
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Release
Management, Software Development, Desktop & Server Builds.
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Information Systems Infrastructure Department, as part of the 10 people
International Lotus Notes Competence Center (3rd level support). Working as
Web (Domino, IIS, Apache) specialist at UBS.
á Global
Lotus Notes Applications Coordinator (30%). This role would now be defined as Release Manager today. I created a database driven software tool
for server build and configuration management and included a primitive
Change Management process. I named it CMDB. A term that later became popular after
widespread adoption of ITIL
á Application
Developer/Consultant for Group
Management (50%): Developing
Notes 4 and Domino-ready applications.
á Technology
Leadership / System Integration (20%): Evaluating products biased towards web based
Document Management and Calendaring and Scheduling.
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Additionally I have helped prepare a Business Case for venture capital funding. Company
spokesman (CNN April 26). Core
technologies: Domino/Web Sphere and Domino Off-line services and extended
search. Implemented
back-end, Project Management and Help desk systems.
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